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Pay in 3 with Klarna - In Store or Online - No interest, No Fees
Pay in 3 with Klarna - In Store or Online - No interest, No Fees

Delivery & Collection Questions

Collecting In Store

Livefood & Small Items

Small items ordered online are usually available to collect in store within a few hours, you will receive a text message and/or email when the order is ready for collection.

Large Items 

Some items, especially larger vivariums and setup kits will normally be ready for collection the next day, occasionally this may take up to 48 hours. You will receive a text message and/or email when the order is ready for collection.

Out Of Stock Items

In the rare event a product is out of stock, we will contact you with possible alternative products and/or offer you a full refund.

Local Delivery

We offer a local delivery to selected postcode areas. Local deliveries will be delivered on a Saturday. Orders received after 12 noon on a Thursday will be delivered the following week.

Courier Delivery

Orders are shipped as soon as possible, please allow 48 - 72 hours to receive your goods.