Delivery & Collection Questions

Collecting In Store

Livefood & Small Items

Small items ordered online are usually available to collect in store within a few hours, you will receive a text message and/or email when the order is ready for collection.

Large Items 

Some items, especially larger vivariums and setup kits will normally be ready for collection the next day, occasionally this may take up to 48 hours. You will receive a text message and/or email when the order is ready for collection.

Out Of Stock Items

In the rare event a product is out of stock, we will contact you with possible alternative products and/or offer you a full refund.

Delivery

We will soon be able to offer local delivery to addresses within a 10 mile radios of our store, please watch out for announcements.