Delivery & Collection Questions
Collecting In Store
Livefood & Small Items
Small items ordered online are usually available to collect in store within a few hours, you will receive a text message and/or email when the order is ready for collection.
Some items, especially larger vivariums and setup kits will normally be ready for collection the next day, occasionally this may take up to 48 hours. You will receive a text message and/or email when the order is ready for collection.
Out Of Stock Items
In the rare event a product is out of stock, we will contact you with possible alternative products and/or offer you a full refund.
We will soon be able to offer local delivery to addresses within a 10 mile radios of our store, please watch out for announcements.